How to identify other issues with TW Freight instability

Modified on Thu, 18 Sep at 4:02 PM

Known Issues to Be Aware Of

While Parallels is the primary source of instability (as per below),

some issues may also stem from client-side factors:

Network and Local Machine Limitations: Problems may arise from VPNs, ISP DNS, firewall restrictions, group policy settings, or antivirus interference. Firewalls must allow access to TradeWindow Software.
Email Restrictions: Login requires a valid TW-provided email. Non-TW emails can result in authentication failures.
Session Handling: Inactive sessions will automatically log users out after 20 minutes. This is a security feature.
Ending session: Log out of both Freight and Parallels. If a user logs out of Parallels but not the Freight Platform, they may remain “stuck” as logged in, preventing re-entry until the session clears.

Next Steps

Confirm that auto-updates are disabled in Parallels.
Verify your environment is using Parallels Version 20 or earlier with WVD 1.2.3213.
Ensure your IT environment meets the system requirements listed below (https://freshdesk.tradewindow.io/a/solutions/articles/51000501261?portalId=51000023733)
Contact our support team if issues persist and include your client.log file for expedited troubleshooting.